Terms and Conditions for Gardeners Nine Elms

These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Nine Elms to residential and commercial customers in the UK. They are designed to explain how bookings are made, how payment works, what happens if a visit is cancelled or rearranged, and the responsibilities of both parties when work is carried out. By requesting or confirming a service, the customer agrees to these terms in full. These terms apply to all standard gardening services, including regular maintenance, one-off visits, seasonal tasks, and related horticultural work.

The purpose of this document is to create clear expectations for the customer and the service provider. It does not replace any legal rights that cannot be excluded under UK law, including rights relating to services carried out with reasonable care and skill. If any part of these terms is found to be unenforceable, the remainder will continue to apply. In these terms, references to “we”, “us”, and “our” mean Gardeners Nine Elms, while “you” and “your” mean the customer.

These terms should be read alongside any written quotation, booking confirmation, or agreed scope of work. If there is any inconsistency between these terms and a specific written agreement, the written agreement will usually take priority for the job in question. This helps ensure that each gardening service is arranged fairly and that the agreed work is properly understood by both sides.

1. Booking Process

A booking is considered requested when you ask for a quotation, provide job details, or confirm a service date. We may ask for information about the garden, the type of work required, access arrangements, preferred timing, and any special requirements. Some jobs can be priced from descriptions or photographs, while others may require a visit or further assessment. Any estimate given before inspection is based on the information supplied and may change if the actual work differs materially from the original description.

A booking becomes confirmed only when we accept the job and issue a written confirmation, which may be by email, message, or another agreed method. Confirmation may include the date, approximate arrival time, estimated duration, and a summary of the service. We reserve the right to decline a booking where the requested work is outside our services, where access is unsuitable, or where conditions are unsafe. A confirmed booking means we have reserved time and resources for your gardening service in Nine Elms or elsewhere in the UK, and you are responsible for making sure the site is ready.

You must ensure that all relevant information provided during booking is accurate and complete. This includes details about pets, hidden hazards, uneven ground, water supply, parking restrictions, locked gates, or restrictions affecting the work. If incorrect or incomplete information results in extra time, altered methods, or a change in price, we may adjust the charge accordingly. We may also suspend or refuse work if the site conditions are materially different from those disclosed.

2. Services, Access, and Customer Responsibilities

We will carry out the agreed work with reasonable care and skill, using appropriate tools and methods for the task. The exact outcomes of gardening work may depend on weather, plant condition, soil condition, growth cycles, previous maintenance, and other natural factors. For that reason, we do not guarantee that living plants, lawns, shrubs, or trees will respond in a particular way after treatment, pruning, mowing, feeding, or planting. Any Gardeners Nine Elms services are provided on a best-practice basis rather than with a promise of a fixed horticultural result.

You are responsible for ensuring safe and reasonable access to the property, including access to the areas to be worked on and any facilities needed for the job. If the work requires water, electricity, or use of bins, these should be available unless otherwise agreed. You should remove or secure valuable items, fragile ornaments, and personal belongings from work areas. We will take reasonable care, but we are not liable for items left in areas where work is being performed if they are damaged because they were not moved or protected.

We may need to stop work if conditions become unsafe, if severe weather affects the task, or if access is blocked. Where possible, we will notify you and arrange a new time. If a visit cannot be completed because the property is inaccessible, unsafe, or not ready for the agreed work, we may charge a call-out or wasted visit fee if this has been stated in the quotation or booking terms. Any such fee is intended to cover the time reserved and travel incurred.

3. Pricing and Payment

Prices may be quoted as a fixed amount, an hourly rate, a day rate, or a price based on the scope of work. Unless stated otherwise, quotations are valid for a limited period and may change if the requested service changes before the work is carried out. Any additional tasks requested during the visit may be accepted at our discretion and charged separately. We may also revise the price if the actual work is more complex, takes longer, or requires extra materials compared with the original booking.

Unless otherwise agreed in writing, payment is due on completion of the service, on the day of the visit, or within the time stated on the invoice. We may require a deposit for larger jobs, repeat bookings, or bespoke work. Accepted payment methods will be confirmed at booking or invoicing stage. Late payments may be subject to reasonable recovery action and, where lawful, interest or fixed charges under the Late Payment of Commercial Debts legislation if the customer is a business. For domestic customers, we will act reasonably and in accordance with applicable consumer law.

All quotes and invoices are stated in GBP unless otherwise agreed. If materials are purchased on your behalf, you must reimburse those costs unless we have agreed they are included. Charges for plants, soil, compost, fuel, specialist equipment, disposal fees, and other consumables may be added where relevant. If an invoice is disputed, you should tell us promptly and pay any undisputed amount on time. Failure to make payment may result in suspension of further garden maintenance services or cancellation of future appointments.

4. Cancellations, Rescheduling, and Missed Visits

You may cancel or reschedule a booking by giving us reasonable notice. Unless a different notice period is stated in your confirmation, we ask for at least 24 hours’ notice for standard visits and longer notice for larger projects. If sufficient notice is given, we will try to offer an alternative date. If a cancellation is made too late, or if our team has already attended the property, we may charge a cancellation fee to reflect reserved time, travel, and any costs already incurred.

We may cancel or rearrange a booking if weather, staffing, equipment issues, site conditions, or other factors make it impractical or unsafe to proceed. In such cases, we will aim to provide as much notice as reasonably possible and arrange a replacement appointment. We will not usually be responsible for indirect losses caused by a change of date, provided we have acted reasonably and in good faith. If you repeatedly fail to provide access or repeatedly cancel at short notice, we may refuse future work.

If no one is present when access is required and no suitable arrangements have been made, the visit may be treated as a wasted appointment. This may include the full service charge or a reduced wasted-visit fee, depending on the nature of the booking and the level of preparation already completed. Gardeners Nine Elms will not be responsible for missed work caused by inaccurate addresses, inaccessible gates, or unavailable keys where these were the customer’s responsibility.

5. Waste Removal and Environmental Compliance

Where garden waste is removed as part of the service, it will be handled in accordance with applicable UK waste regulations and environmental requirements. We may collect green waste, cuttings, branches, leaves, and similar biodegradable material if this has been agreed in advance or is included in the service. Waste may be transported to a licensed facility, composting site, or recycling outlet where appropriate. We do not usually remove hazardous waste unless this has been specifically agreed and lawfully arranged.

You must tell us in advance if the waste includes treated timber, contaminated soil, invasive plant material, sharp objects, broken glass, chemicals, pesticides, asbestos, oil, batteries, or any other regulated or dangerous item. Such materials require special handling and may not be accepted under a standard gardening appointment. If we discover waste that requires additional treatment, special transport, or separate disposal, we may suspend the work and charge an extra fee, or ask you to make other lawful arrangements.

Any waste remaining on site after the agreed service becomes your responsibility unless we have agreed to remove it. If bags, bins, or containers are provided for temporary storage of green waste, you must ensure they are suitable and accessible. We may decline to load or transport waste that exceeds legal weight limits, breaches local disposal requirements, or cannot be safely moved. We reserve the right to comply with all relevant duty-of-care obligations and to refuse any request that would place us in breach of waste law.

6. Liability and Limitations

We will perform all services with reasonable care and skill, but gardening involves natural materials, weather exposure, and variable site conditions. As a result, we cannot be responsible for pre-existing defects, hidden damage, disease, pests, poor drainage, root failure, or the natural decline of plants after work is completed. Any advice provided is given in good faith, but you remain responsible for final decisions about plant selection, placement, and long-term maintenance.

We are not liable for loss or damage caused by events outside our reasonable control, including severe weather, flooding, fire, storm damage, vandalism, power failure, or access problems caused by third parties. We are also not liable for indirect or consequential losses such as loss of enjoyment, business interruption, or loss of profit, except where such exclusion is not permitted by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

If we are found liable for any claim arising from the service, our responsibility will usually be limited to the amount paid or payable for the relevant work, except where the law requires otherwise. You should notify us of any concern or damage as soon as reasonably possible and provide evidence where available. We may ask to inspect the issue before any repair, replacement, or refund is considered. Any claim made long after the service may be difficult to investigate and may not be accepted if prejudice would result.

7. Customer Warranties and Site Conditions

You warrant that you either own the property or have authority from the owner or managing agent to arrange the work. You also warrant that the site is safe for the agreed service and that any restrictions affecting the work have been disclosed. If the property is leasehold, managed, shared, or subject to building rules, you are responsible for ensuring that our attendance and the requested work are permitted. Any fines, losses, or disputes arising from undisclosed restrictions are your responsibility.

You should inform us of underground services, irrigation systems, fragile edging, newly laid turf, recently treated surfaces, or any area that should not be disturbed. Where possible, we will take reasonable precautions, but we are not responsible for damage caused by undisclosed features or by defects that could not reasonably be identified. For larger or more complex jobs, we may ask you to sign off the scope of work before the service begins. This helps keep the gardeners service terms clear and avoids misunderstandings.

Any plants, compost, soil, or materials supplied by you are accepted on the basis that they are suitable for the intended use unless we agree otherwise. We do not accept responsibility for defects in customer-supplied materials. If we recommend a method or material, that recommendation is based on the information available at the time and should be treated as professional guidance rather than a guarantee.

8. Governing Law and General Provisions

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the services will be subject to the jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. If you are a consumer, nothing in these terms affects your statutory rights. If you are a business customer, you confirm that you have authority to agree to these terms on behalf of your organisation.

We may update these terms from time to time to reflect changes in law, service methods, or business practice. The version in force at the time of your booking will normally apply to that booking unless a newer version is expressly agreed. No amendment is valid unless confirmed by us in writing. If we choose not to enforce part of these terms on one occasion, that does not waive our right to enforce it later.

By arranging or accepting a service from Gardeners Nine Elms, you acknowledge that you have read, understood, and agreed to these terms. These conditions are intended to support a professional, lawful, and transparent gardening service across the UK, while allowing the work to be carried out efficiently and safely. If any specific service requires additional conditions, those will be set out separately in the booking confirmation or quotation.